Frequently Asked Questions
Please read our FAQ before sending us a message.
Specially for our customers we do not charge any shipment fee for your delivery. Shipping is free and items will be carried out to your home address.
PFY site offers the most popular payment methods to make it easier during your check out process.
The following payment methods are available in our site:
Visa, Mastercard, AMEX, Klarna, SEPA, IDEAL, SOFORT, Bancontact, Stripe.
More payment gates will be made available soon.
Our shipping times are different depending on the destination. The average time is between 5 and 15 working days.
Please keep in mind above is only an average; we always make sure you get your goods on time.
Our website uses the most secure payment gateways with SSL certificates that do provide data encryption.
Your personal data won’t be seen or kept on our website, the data will be used and verified only by the payment gateway you choose during your checkout process (ex: Stripe, Visa, Klarna, Ideal).
After completing your payment your order number will be generated; you will get a mail evidence describing the ordered item(s), the payed amount, billing and shipping adress.
An invoice will be sent to the mail you provided during the check out.
Your invoice will include the ordered item(s), the payed amount, billing and shipping adress.
Yes, we ship to UK, United States and most of Europe! Do you want to know if we also ship to your country? Please send an email to:
In case you would like to return a purchased item,
DAMAGED / DEFECTIVE PRODUCT
If a product is received damaged or defective, PFY will gladly issue a full refund or replacement as long as it’s within 14 days of an order being delivered; you will need your order number and postal code. You can find your order number in your shipment confirmation email.
We would need a proof of the damaged or defective product in the form of a high-quality image(s) or video. You can send the image and/or video to:
- For certain products, it may be difficult for us to determine if something is actually damaged or defective (like earphones for example). In rare scenarios like this, we will have to make a judgment call. This decision will be much easier to make if you provide us with as much information as possible about the damaged or defective product, and ensure that the high-quality images and videos showcase the damage or defect.
PRODUCT LOST / STOLEN
There are some things that are simply out of our control. Very rarely, an order may be lost in transit or stolen. In this case, we’ll work with you to do what we can to make things right.
Send us an email