Returns Policy

In case you would like to return a purchased item,

DAMAGED / DEFECTIVE PRODUCT

If a product is received damaged or defective, PFY will gladly issue a full refund or replacement as long as it’s within 14 days of an order being delivered; you will need your order number and postal code. You can find your order number in your shipment confirmation email.

We would need a proof of the damaged or defective product in the form of a high-quality image(s) or video. You can send the image and/or video to:

• For certain products, it may be difficult for us to determine if something is actually damaged or defective (like earphones for example). In rare scenarios like this, we will have to make a judgment call. This decision will be much easier to make if you provide us with as much information as possible about the damaged or defective product, and ensure that the high-quality images and videos showcase the damage or defect.

PRODUCT LOST / STOLEN

There are some things that are simply out of our control. Very rarely, an order may be lost in transit or stolen. In this case, we’ll work with you to do what we can to make things right.

Note: We will provide you the address to which the item should be returned to. Contact us at:

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